Site Map
Every page on Intelligent Transport Advisory, in one place.
This page lists the whole site as plain text and plain links: the main pages, every article grouped by category, and every publication and download. Use it to jump straight to something, or to see the full range of what ITA publishes.
Main pages8 pages
- Home — What ITA does, the two pillars of advisory and digital products, and the product suite.
- About ITA — Who ITA is, who it works with and how the practice is different.
- Services — Advisory services across strategy, bus reform, procurement and delivery.
- Solutions — Packaged solutions including the LiteFranchise framework and Optimised Enhanced Partnership.
- Products — TellUs, OneContact, 16Dashboard and IDInsight digital transport products.
- Resources — The full library of articles, publications and downloadable whitepapers.
- LiteFranchise Framework — Detail on the LiteFranchise framework for bus network reform.
- Contact — How to reach the ITA advisory and product teams.
Articles by category32 articles
Each article appears once, under its primary category. Articles that cover more than one topic are also reachable from the Resources library, where you can filter and search across all categories.
Franchising & Procurement Strategy(11)
- How to build a bus franchising business case that can withstand scrutiny
- Is your organisation ready to run a bus network, not just award bus contracts?
- What does the Bus Services Act 2017 require and how do you get there faster?
- Is your franchising contract about buses or about passengers?
- Gross cost or net cost: which bus contract fits your Authority?
- What does bus franchising turn your Authority into?
- Which commercial disciplines does a franchising Authority need?
- Can a conventional Enhanced Partnership grow patronage?
- How does an Optimised Enhanced Partnership join up the customer experience?
- How bus franchising works: a practical guide for UK Authorities
- Patronage first: who is paid to grow the franchised bus network?
Ticketing & Payment Technology(3)
Digital Passenger Experience(4)
Customer Service & Contact(5)
- Should Transport Authorities trust AI to talk to passengers?
- Is your call centre solving problems or just recording them?
- What can Japan’s railway tradition teach us about customer service?
- Is your customer contact centre budget solving the problem or hiding it?
- What does a good lost property service look like?
Data & Governance(5)
Accessibility & Inclusion(1)
Organisational Design & Capability(1)
Continuous Improvement & Performance(2)
Publications and downloads11 items
These open from the Resources library, where you can request a copy.
- The Overlooked Asset: Bus Stop and Station Information Panels as a Way to Grow Patronage — Publication, 16 pages
- OneContact — Seamless Customer Support for Public Transport — Marketing, Single page
- TellUs — Passenger Safety Reporting — Marketing, Single page
- 16Dashboard — Payment Performance Calculator — Marketing, Single page
- Market Insight Report: Optimised Enhanced Partnership — PAID Insight, 42 pages
- Bus Reform Models — Insight, Single page
- IDInsight — Transport Intelligence and Data — Marketing, Single page
- A Collaborative Framework for Franchising Success — Publication, 12 pages
- A Simple Guide to Bus Technology: Getting it Right for Your Customers — Publication, 8 pages
- Navigating the New Era of Bus Franchising — Publication, 5 pages
- LiteFranchise™ Framework: An Affordable, Packaged Path to Network Control — Marketing, 16 pages