Ticketing strategy
Fare media, capping ambition and delivery principles agreed before anything is specified.
Ticketing and Payments
One ticketing service, one revenue picture, one easy journey for passengers.
We support Authorities move from a patchwork of Operator ticketing to a single service that passengers find simple and the Authority can see end to end.
01
The Authority's challenge
Most regions start from a disparate place. Currently, Operator runs its own ticketing machines, back office, app and retail network, with products that stop at company boundaries. Nobody holds a single view of revenue for the region.
The Managed Ticketing Service is usually the largest technology procurement in a reform programme. Get the specification wrong and the Authority lives with it for a decade or so. Getting it right means the design is flexible to accommodate other transport modes in your region and can better integrate emerging digital payment services.
02
We can support you
Fares and products
Network-wide fares and an accepted ticket list that passengers can easily understand.
Managed Ticketing Service specification
One supplier accountable for the whole chain, from ticketing app to Authority finance reporting.
Payments and compliance
Account-based ticketing, contactless, ITSO, Payment Service Provider (PSP) and PCI DSS requirements.
Revenue and data
Settlement, apportionment and revenue reporting, with clear data ownership.
Supplier selection
Ticketing service specification and requirements, through evaluation, selection and on-boarding of the ticketing supplier.
03
What to expect
- A ticketing strategy your stakeholders can understand and sign-off
- A complete service specification and KPI schedule for the ticketing supplier
- A financial reporting suite specification for revenue assurance
- An evaluation approach for the procurement
04
Build your skills and knowledge
Right of Way training builds skills and knowledge for your teams.
Ticketing Strategy and Specification
Ticketing terms, fare types, revenue reporting, cross-boundary travel and the assurance decisions that go with them.
View the Right of Way course05
Related insights
Article7 min read
Ticketing and Payments
What do ITSO, open-loop and concessionary ticketing and other terms mean?
Standards, entitlements, payment methods and ticket media are different layers of a transport ticketing service.
Article6 min read
Ticketing and Payments
How does the ticketing service join up the passenger app and the payment reporting?
An Authority can procure every component of a ticketing service and still have to make them work together.
Article4 min read
Ticketing and Payments
What happens to the ticketing app once nobody needs to buy a ticket?
Once contactless payment and fare capping remove much of the need to buy before travelling, an Authority’s app still has work to do.