Capabilities
Specialist support for every stage of bus reform.
Ten capabilities across three stages, from the first strategic decision to an Operator contract that is designed to keep delivering and improving. Each one links to the specialist training that builds the skills for your teams.
Strategic Foundation
The decisions and design work that come before any procurement.
Bus Reform Strategy and Business Case
Choose the right model for your network, and make the case for it.
For more information, see Bus Reform Strategy and Business Case
Operating Model and Technical Reference Model
Design the organisation that runs the network, and the systems behind it.
For more information, see Operating Model and Technical Reference Model
Programme Design and Delivery
Keep a multi-year reform programme on track.
For more information, see Programme Design and Delivery
Depot as a Service
Decide who runs your depots and looks after the buses.
For more information, see Depot as a Service
Service and Authority Design
The services passengers see and the digital systems that deliver them.
Passenger Information and Digital Experience
Turn bus stops into a sales channel.
For more information, see Passenger Information and Digital Experience
Ticketing and Payments
One ticketing service and one revenue picture.
For more information, see Ticketing and Payments
Customer Experience and Safety
Make the bus a service people choose and feel safe using.
For more information, see Customer Experience and Safety
Technology, Data and AI
Technology that joins up, and data you can act on.
For more information, see Technology, Data and AI
Delivery and Improvement
Buying the service, then enhancing it.