Solutions
Packaged solutions for bus reform and customer experience.
Our solutions take the lessons from dozens of advisory engagements and wrap them into repeatable, affordable propositions. Each is designed to move you from intent to delivery without the cost, time and risk of a fully bespoke programme.
LiteFranchise™ Framework
LiteFranchise is ITA's leaner approach to network control under the Bus Services Act 2017. It packages assessment, audit, consultation and procurement support into a defined framework so Authorities can reach franchise-grade outcomes without the cost and timeline of a maximalist programme.
Read the LiteFranchise overview →Optimised Enhanced Partnership
For Authorities staying in Enhanced Partnership, our Optimised EP operating model closes the six recurring gaps between typical EP delivery and franchise-grade performance: accountability, data, customer experience, network design, commercial discipline and investment planning.
Customer-experience uplift
A packaged programme combining the TellUs safety app, OneContact customer-support platform and a customer-experience playbook — so passenger trust improves in months, not years.
Performance & data foundation
16Dashboard and IDInsight, deployed together with light-touch process design, give Authorities and Operators a shared performance and intelligence backbone for contracts, BSIP reporting and commercial planning.
Which solution fits?
We are happy to run a short discovery call to recommend the right starting point for your authority or operator.
Talk to ITA