Intelligent Transport Advisory

Passenger Information and Digital Experience

Your bus stops are your most visible sales channel. Make them work.

Every stop is seen every day by citizens who do not use the bus. We redesign stop and station information so it answers the travel questions a new passenger wants to know and links straight to live information on their phone. We refer to it as "Print-to-Live".

01

The Authority's challenge

Redesigned bus stop panel for route 184 showing the route map, journey times and connections.
Route 184 stop panel. It is a concept design, for illustrative purposes.

Most stop timetables are written for customers who already know and use your network. They list departure times but not where the bus goes, how long it takes or what it connects with. A potential passenger walks past, none the wiser.

Authorities invest heavily in services and apps, while the bus stop timetable panel on the roadside, seen every day by citizens who do not use the bus, is left unchanged.

02

We can support you

Stop and station panel design

Panels that show the route, journey times and connections at a glance, designed for your panel dimensions.

Printed to live

A stop-specific QR code on every panel, linking to live departures and disruption updates, places of interest for that stop.

Specifications

Design, print, live information and stop data specifications an Authority can procure against.

Passenger information architecture

How timetable publishing, real-time information, journey planning, disruption messages and stop data fit together.

Network design

Turning policy and passenger outcomes into a network that is coherent, accessible and deliverable.

Cost and rollout planning

Estimates and phasing for a panel information programme across a network. Our print-to-live solution integrates to your contract printer, app and website development agency.

03

What to expect

INNOVATION

Our innovative approach to the legacy timetable panel

Our redesign fits the standard cases already in use today across your region. Acknowledging Liverpool’s recent go live with franchising (September 2026), we decided to brand an example panel to illustrate our approach for attracting new customers, the 10A between Liverpool and St Helens. Each step matches a numbered segment in the image. Follow a potential and existing customer passing the bus stop, and see what the Authority and Operators get at each step.. The examples are for illustrative purposes only.

ITA concept design showing a printed bus stop panel, live app departures, a live web page, places of interest and a customer portal.
04

Build your skills and knowledge

Right of Way training builds skills and knowledge for your teams.

Network Design and Specification

Convert policy and passenger outcomes into a network that is coherent, accessible and deliverable.

View the Right of Way course
05

Related insights

The Overlooked Asset: Redesign of Bus Stop and Station Information Panels as a Way to Grow Patronage
White paper
Passenger Information and Digital Experience

The Overlooked Asset: Redesign of Bus Stop and Station Information Panels as a Way to Grow Patronage

Why bus stop and station information panels are an overlooked sales channel, and how redesigning them can grow patronage.

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