Strategy, Shaping Public Transport
Set a passenger-centred ambition, make the strategic choices and agree the level of risk the Authority will accept.View course
CAPABILITY TRAINING
Build the capability your Authority needs.
Right of Way is our specialist transport training offering. We run practical, in-person courses for Authority staff working on bus reform, whether that is franchising, an Enhanced Partnership or BSIP-led improvement.
Why train your team
Bus reform changes what an Authority does every day. Your team becomes an informed client, runs new routines and manages contracts for years after launch. Training builds those skills and knowledge in the people and teams that you promote and recruit.
Each course maps to one of our ten capabilities. Where you need the work delivered as well as trained, the matching Capabilities section is one click away.
Courses
Strategic Foundation
The decisions and design work that come before any procurement.
Target Operating Model
Define the services, governance, resources and decision rights needed to run the chosen transport model.View course
Programme Design and Governance
Set up the governance, resources and assurance a delivery programme needs.View course
Service and Authority Design
The services passengers see and the digital systems that deliver them.
Network Design and Specification
Convert policy and passenger outcomes into a network that is coherent, accessible and deliverable.View course
Ticketing Strategy and Specification
Ticketing terms, fare types, revenue reporting, cross-boundary travel and the assurance decisions that go with them.View course
Customer Strategy and Engagement
Customer relationship ownership, complaint resolution and how customer insight can drive improvement.View course
Intelligent Transport Systems Specification and Integration
Vehicle location, real-time information, control room and on-bus systems specified to work together.View course
Artificial Intelligence Enablement across Transport Change
Teaches teams to use AI tools for analysis and drafting through a governed, repeatable approach with assurance.
Delivery and Improvement
Buying the service, then enhancing it.
Contractual and Procurement Strategy
Set contract boundaries, plan the procurement sequence and define commercial requirements.View course
Contract Management and Improvement
Sets out how an Authority will govern, assure, improve and learn from a live contract.