KPI framework
Definitions, measurement, weighting and financial consequence for every KPI. Understanding how digital Performance Payment Calculation works, means keeping KPIs simple but relevant.
Performance and Continuous Improvement
Bus reform does not end on launch day.
We design the performance regime and payment mechanism that drive the contract, then help the Authority manage it so the service keeps getting better.
01
The Authority's challenge
Contracts are judged on what they measure. A weak KPI regime pays for buses running, whatever the passenger experience. An administratively complex one buries the contract team in disputes over data.
After launch, attention moves on. Without a clear contract management routine, lost mileage, abatement and payments become a Service Period argument, and improvement stalls.
02
We can support you
Payment mechanism
Base payment, fixed and variable split, patronage growth incentives, indexation and deductions.
Performance security
Liquidated damages and performance bond design proportionate to the risk.
Contract management
Service Period payment statements, reconciliation, change control and the governance cycle.
Performance data
Lost mileage processing and automated KPI measurement from operational data. Our experience and lessons learned ties this back to the importance of ITS specification.
Continuous improvement
Reviews and incentives that keep improvement going through the contract term.
03
What to expect
- A KPI register and payment mechanism schedule
- A worked Performance Payment Calculation model and dashboard
- A contract management plan and Service Period reporting cycle
- A Contract Management System specification
04
Build your skills and knowledge
Right of Way training builds skills and knowledge for your teams.
Contract Management and Improvement
Sets out how an Authority will govern, assure, improve and learn from a live contract.
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