04 — Resources
Resources and Insights
Our team share their practical thinking in shaping and delivering strategy and change, franchising, transport technology, customer experience, procurement and ticketing. The datasheets, publications and insight papers are available to inform your transport challenge.
LiteFranchise™ Framework: An Affordable, Packaged Path to Network Control
A comprehensive, packaged commercial and operating framework for Authorities seeking an affordable, customer first route to network control, without the cost and overhead of large Combined Authority franchising.
Marketing
OneContact — Seamless Customer Support for Public Transport
A unified contact platform giving Authorities and Operators a single, accountable view of every passenger interaction.Single page
Marketing
TellUs — Passenger Safety Reporting
A discreet, in-app safety alert that informs the Operator Incident Room.No call to make. Just choose the safety category. And then send the alert.Designed from the real experiences of females, teenagers and vulnerable passengers on public transport. Designed to protect and safeguard passengers.Single page
Marketing
16Dashboard — Payment Performance Calculator
Translate contract data into clear KPI scoring and performance payments.Single page
PAID Insight
Market Insight Report: Optimised Enhanced Partnership
How Authorities can close six Enhanced Partnership gaps, reach franchise-grade outcomes and avoid a complex procurement.42 pages
Insight
Bus Reform Models
A comparison of how four transport operating models compare on cost, control and risk to an Authority.Single page
Marketing
IDInsight — Transport Intelligence and Data
Bring patronage, revenue and operational data together for confident decisions.Single page
Publication
A Collaborative Framework for Franchising Success
Cost-conscious franchising for the new reality. Operator partnership, patronage innovation and growth and customer emphasis.12 pages
Publication
A Simple Guide to Bus Technology: Getting it Right for Your Customers
A Blueprint for Transport Authorities to Plan, Choose, and Manage the Technology That Powers a Great Transport Service.8 pages
Publication
Navigating the New Era of Bus Franchising
A strategic guide for Operators to thrive in a collaborative landscape.5 pages