Products
Digital Transport Products
ITA designs and operates digital products that close the everyday gaps in passenger experience, operations and performance management. Each product can run standalone or as part of a wider ITA reform programme.
TellUs — Passenger safety reporting
A discreet, in-app safety alert that connects passengers to the Operator Incident Room in seconds. No call, no awkward conversation — just a category and a send. TellUs was shaped by the real experiences of female, teenage and vulnerable passengers and is designed to help operators evidence their safeguarding duty.
OneContact — Customer support platform
A unified contact platform giving Authorities and Operators a single, accountable view of every passenger interaction across phone, email, web and app — so issues are resolved faster and insight feeds straight back into network planning.
16Dashboard — Performance & payment
16Dashboard translates contract data into clear KPI scoring and performance payments, giving Authorities and Operators a shared, transparent picture of how the network is performing against the standards everyone signed up to.
IDInsight — Transport intelligence
IDInsight brings patronage, revenue, ticketing and operational data into one place so commercial, planning and finance teams can make confident, evidence-based decisions without waiting on bespoke analysis.
See the products in action
We run short working demos for Authority and Operator teams. Get in touch to arrange a session for your organisation.
Request a demo