Services
Transport Consulting Services
ITA provides advisory and delivery services across the public-transport landscape. Each engagement is shaped around the decisions you actually have to make next — not a generic framework — and is led by people who have done the work inside Authorities and Operators.
Bus reform & franchising
Assessments, audits, business cases and consultation support under the Bus Services Act 2017, including our LiteFranchise™ framework for Authorities seeking a leaner, faster route to network control. See our guide to the bus franchising process for an overview.
Enhanced Partnerships
Design, optimisation and review of Enhanced Partnerships, including our Optimised Enhanced Partnership operating model that closes the six common gaps between EP outcomes and franchise-grade performance.
Operating models & procurement
Target operating-model design, depot and asset strategy, procurement strategy and contract design — covering bus, coach, demand-responsive and multimodal networks.
Customer experience & ticketing
Customer-experience strategy, accessibility and safeguarding, fares and ticketing design, and the technology stack that brings it all together for passengers and staff.
Data, analytics & technology
From BSIP data returns to integrated patronage and revenue analytics, we help clients turn raw operational data into decisions — and, where useful, plug in ITA's own products (TellUs, OneContact, 16Dashboard, IDInsight) to accelerate delivery.
Scope an engagement
Tell us what you are trying to decide or deliver and we will propose the smallest useful piece of work to move it forward.
Talk to ITA