Article5 min read
Technology, Data and AI
Why does “all data” end up meaning no data at all?
An Authority that asks for “all data” in a contract may find that it has specified far less than it thinks.
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Article6 min read
Technology, Data and AI
Why does your bus app say a bus is coming when it isn’t?
When live tracking is unavailable, the app should make clear whether a departure time is live, based on a timetable or cannot be confirmed.
Article5 min read
Technology, Data and AI
What are bus data standards and why should a Transport Authority care?
Bus data is useful only when an Authority, its Operators and their systems share the same definition of a route, fare or vehicle location.
Article5 min read
Technology, Data and AI
Why do Operators push back when you ask for their data?
An Operator’s objection to a broad data clause may arise because the Authority has not specified what it needs or how it will handle it.
Article5 min read
Technology, Data and AI
Do you know where all your passenger data goes?
A passenger may plan a journey on a map, buy a ticket in your ticketing app, tap in, read a stop display and make a complaint. An Authority needs to know what each interaction records, who holds it and what may properly be joined up.
Article7 min read
Technology, Data and AI
Is your data strategy built for compliance or for growth?
Publishing open data and meeting reporting deadlines are necessary. They do not tell an Authority which route, journey or customer problem is worth investing in.